If you want your prospects to find your website when they use search engines like Google, Yahoo or Bing, there are two ways you can make that happen. The first way is called SEO (Search Engine Optimization) and the other is called PPC (Pay-Per-Click).
The page you see immediately after you enter your search query and click the enter button is called a Search Engine Results Page or SERP. The listings at the top left are called “Ads” and the way you get your website listed there is by having a PPC advertising campaign using platforms such as Google AdWords and Bing Ads. The listing down the left side of the page, under the Ads are called “organic” or “natural” search results. The way you get your website listed here is by performing SEO.
There are pros and cons for each and a serious internet marketer will use both techniques to increase the chances of getting a prospect to visit their website. They want all the “real estate” they can on the SERP. Here are a few comparisons I think you might find interesting.
SEO – There is usually an up-front cost and then an on-going monthly cost. The cost variables have to do with the number of keywords and the amount of competition that exists for those keywords. The more competition there is for a keyword, the more work there is to perform; content creation and link building. It usually takes anywhere from 3-6 months to see the results you are looking for, meaning a first page ranking for your most important keywords.
The advantage of SEO is that once your webpage has been indexed by the search engines, you don’t pay anything when someone clicks on your listing and is taken to your website. This is particularly advantageous when you tend to get a lot of “shoppers” and relatively few conversions; i.e. a low conversion rate. Another example where SEO has an advantage is when you have a “long-tail” keyword, which gets the status of “Low search volume” in AdWords.
However, remember that it can take 3-6 months to achieve a first page ranking for your most important keywords and during those months you are still paying a monthly fee to the agency in addition to any up-front costs.
Your on-going cost is to keep your ranking or improve your ranking, as well as adding new keywords. If you don’t pay the on-going fee to maintain your rankings, your listing will begin to slip away. Here is an analogy I often use. SEO is like sitting in a boat with a hole in the bottom. As long as you keep bailing, you stay afloat. But the moment you stop bailing, you slowly sink out of sight.
I have spoken and worked with several SEO experts. Most people / agencies will not take on a new SEO client for less than $2,000 per month in fees. The point being, this investment is not to be entered into lightly. One misconception many business owners get caught in, is not understanding what keywords are actually valuable to their business and will deliver conversions. Most agencies, especially the ones who make unsolicited telemarketing calls to your business, will claim they can rank your website on the first page. Period. They won’t tell you for what keywords or they will only divulge keywords that are relatively easy to rank for. Buyer beware.
PPC – Some agencies charge an up-front fee and then a monthly maintenance fee. The monthly fee is derived from the monthly click charges (10-20%) or the number of keywords in your account or some other arbitrary amount.
This is where my business model is different than most other PPC agencies. I charge by the hour. See my article on How much will it cost for more information. With this type of a business model, it’s important to understand that most of the work that will be required to get you where you need to be, is done up front and therefore you need to be prepared for higher initial costs than you would otherwise see with a different business model, such as one that is based on ad spend.
Most companies who perform PPC management won’t tell you that if you design a PPC campaign correctly and perform the initial fine-tuning properly, it requires very little ongoing maintenance. This is one reason why I’m not a proponent of charging clients an ongoing monthly fee based on their ad spend or number of keywords. I do not want to be motivated by you having to spend more money. I want to be motivated by results and you being pleased with my work. And if for some reason, our efforts get sidelined due to unforeseen circumstances, you shouldn’t have to pay me for doing nothing. I have many clients I’ve not spoken with in over a year. During that period, they paid me nothing. Yet I was always available if they needed me.
Initial work required
SEO – There is a subtle difference in the way these two methods are performed. With SEO there is a presumption that you already know the keywords that will produce the best results. This is not necessarily a good assumption. How do you know what the best keywords for your business really are? What if the wrong keywords are chosen? You could waste a lot of time and money if you choose incorrectly! Also, the list of keywords is usually small compared with the number of keywords in a PPC campaign.
Generally speaking, the procedure for getting ranked organically has to do with two things; on-page and off-page characteristics. Ten years ago, getting ranked organically was mostly about on-page factors. Today it’s only about 10% on-page and 90% off-page. The number of keywords for a small business SEO campaign is about 5-25.
On-page refers to the content and meta data on any given page. Although meta data is becoming less important as search engines get smarter. The more content you have relating to a specific keyword phrase, the higher your rank will be for that page. Off-page refers to other websites that link to your website. The best scenario being a hypertext link with the text being the actual keyword you want to get ranked for (known as anchor-text), coming from a website that has a higher page rank (PR) than your website, and without a reciprocal link from your website back to the other website.
PPC – With PPC, determining the keywords that deliver the best performance is an inherent part of the process. Keywords that don’t perform well are deleted or have their bids reduced and keywords that produce better results are bid into higher positions.
A significant portion of the work done to build a PPC campaign is keyword research. Various tools are used to identify words and phrases prospects use to search for your products. However, if a client has an existing campaign, even if it was under-performing, it can be a virtual treasure chest of valuable information. When you consider all the different keyword matching options and the use of negative keywords, the total number of keywords in a small business PPC campaign can be a few hundred to as many as a few thousand. In my own AdWords account I have fewer than 50 keywords, but well over 5,000 negative keywords!
On-going work required
With both SEO and PPC, the ranking of your listing is determined by a computer program called an algorithm. These algorithms are always changing and these changes will affect the rank of your listing or ad. An astute account manager will be on top of these changes and adjust your campaigns accordingly.
SEO – Because the amount of work required for each keyword involves creating several paragraphs, if not several pages of content, as well as link building, there is a constant backlog of keywords to work on. In addition, one of the critical elements of the SEO ranking algorithm is the age of the content. It is critical that the agency constantly update the content associated with every keyword or the rank will begin to fall.
PPC – Once the keyword research has been done, the campaigns, ad groups and ad copy have been developed and launched, the process of what I call “fine-tuning” begins. One important misconception many business owners have is the importance of the fine-tuning process. I estimate the amount of work required to get a PPC campaign to a mature state is about 60/40% in favor of fine-tuning. The more keywords in the account, the more work will be required.
Some keywords are clearly more important than others. In addition, an astute account manager will undergo a process of ad copy split-testing. Ad copy is so significant it can make a 50% difference in the CTR for any given keyword. Generally, I will go through 3-4 rounds of split-testing for each ad group before arriving at the one that remains.
SEO – Most agencies will tell you it will take 3-6 months to achieve a first page ranking for your best keywords. The time required to actually perform a good portion of the work may only take a few days, but you are at the mercy of the search engines indexing schedule to see a change in the ranking.
PPC – Depending on how the agency schedules their work, it should only take a few days to begin to see results once the work begins, but it varies greatly from one client to another. Depending on the implementation schedule, number of keywords and the amount of traffic, it will take additional time to bid each keyword into the appropriate ad position and uncover new negative keywords not found in the development phase.
Metrics & tracking results
How do you know if your investment in search engine marketing is paying off? What is the ROI?
SEO – There is nothing inherent in SEO that answers this question, although most agencies provide reports that show where your website ranks for specific keywords. But where is the beef? How many new leads or sales did you get for the money you spent on SEO? In order to answer that question you will need a separate application such as web analytics or a shopping cart application. Something that can tie a specific visit from a search engine visitor to a meaningful action on your website. This action is generally called a conversion. If you don’t have some mechanism to perform this function then you are doing little more than rolling the dice and hoping something good will happen.
PPC – The entire PPC campaign management exercise is devoted to measuring results and making adjustments to improve performance. All major PPC service providers include conversion tracking as a standard feature. However, it is up to the website owner to create meaningful actions visitors can take on their website and install the conversion tracking code properly. One issue I see all too often is how an advertiser has implemented conversion tracking in AdWords. They tend to use it more like a scorecard than an optimization tool. See my article titled PPC Implementation Strategies for more information.
In addition to conversion tracking, there are other useful metrics that can be used to determine how well your campaign is performing. These include things such as Click-Through-Rate (CTR) for keywords and ad copy, Cost-Per-Click (CPC) and search term quality.
Flexibility & responsiveness
SEO – There is an inherent lag time because you are at the mercy of the search engines ability to find the content on your website or on another website that links to yours. This makes it difficult to change the way your listing reads and your ability to add new keywords (products & services). This can be especially challenging if you deal in seasonal items.
PPC – Ad copy can be changed and new keywords can be introduced in a matter of minutes. Entire campaigns can be turned on and off like a light switch. Campaigns, can be set to run at any time of the day or night, and any day of the week.
Unless you are an expert in SEM yourself, you will be entrusting your on-line reputation and investment to the agency you chose. This comes with a certain amount of risk that you should be aware of.
SEO – Remember I mentioned that your ranking is determined by computer programs called algorithms? These algorithms are the search providers secret sauce and they go to great lengths to keep them a secret and to insure that ingenious individuals don’t use nefarious practices to game the system. Otherwise known as “black hat techniques“. These techniques may catapult your ranking in the short run, but if detected by the search providers, could get your website banned from future search results! Many innocent companies have awakened to find themselves out of business online because of the actions of an unscrupulous SEO consultant.
PPC – There are also rules and guidelines for creating PPC campaigns, but breaking the rules usually results in the temporary suspension of a keyword, ad group or individual ad. As with SEO, blatant failure to adhere to Google’s policies will result in account suspension and eventual banning from the AdWords program.
Perhaps the biggest risk with PPC is whether it ultimately produces a profit. Just as with SEO, you have professional fees to create and manage your account. But with PPC you have the added expense of click charges.
There is no guarantee that PPC will work for every product and every business. There must be enough profit margin in any given sale to cover the costs of your campaign, just to break even. This is where I’d like to borrow a very good model coined the Tactical Triangle, from my friend Perry Marshall. I describe it in my post titled PPC Essentials. If you have any question as to whether AdWords will work for your product or service, you must read this post.
If you are serious about knowing if it will work for you, then you need to be prepared to make a commitment to perform an adequate test. The cost to perform the test is determined by the amount of agency fees and click charges. I recommend you budget 300-500 clicks to perform an adequate test. To get a feel for the amount of consulting fees, see my article on How much will it cost.
This refers to your ability to include or exclude visitors to your website from search engines based on where the searcher is located.
SEO – It is not possible to geographically target your ad using SEO, unless you add a geographic qualifier in every keyword, such as “dallas widgets” versus simply “widgets”. When you optimize your website, you are optimizing for the entire country and competing with everyone else for the same keyword phrase. How many surrounding towns would you have to include if you were to geographically qualify every important keyword with every town you wanted to serve? That said, search engines, like Google.com are getting better at knowing where the user is when they search. This is becoming a bigger and bigger factor in whose ad is displayed for any given search.
PPC – If your business serves a local market, you can use campaign location targeting that is as precise as a few miles. AdWords is also smart enough that if for example you targeted your campaign to just Dallas, TX with the keyword widgets, it would also display your ad to someone in Los Angeles searching for Dallas widgets.
Compelling ad copy
I’m talking about how effective the words are that appear on the search results page. Do they create a compelling reason to click on your listing versus your competitor?
SEO – The search results from an organic search (the results that are produced from SEO) often contain text which is sub-optimal from a marketing perspective, unless you have a very competent SEO person. Searchers often see sentence fragments with less than compelling text. The listing is typically a portion of your meta “description tag”.
PPC – With PPC the advertiser has a great deal of flexibility with the ad copy. It can be tested, tracked and modified in a matter of minutes to improve performance.
SEO – SEO firms always talk about being “on the first page” and most search results pages have 5-10 organic listings. Agencies will feel as though they have been successful even if your listing is at the bottom of the page, “below the fold”, meaning the searcher is required to scroll down to see the listing.
Ninety percent of searchers don’t look beyond the first page and 60% don’t even scroll down the page. The idea of being in the top three positions is usually very difficult for popular keywords.
PPC – The whole process around PPC is based on maximizing ROI (Return On Investment), so given that ad ranking has a lot to do with the cost per click (CPC), ad rank is very important and unique to each keyword.
For my own PPC campaign, I have some keywords I want to rank in position two or three and others I want to appear in position five or six. When you pay by the click, you look at every keyword as if it were an employee. Some employees are more valuable to your business and therefore you pay them more.
Modifications to your website
This refers to the need to actually modify your existing website to improve the campaign performance.
SEO – Earlier I described the initial work required to perform SEO. A big part of performing SEO has to do with modifying and creating new content. Therefore, you will need to give the SEO firm access to your website. One classic challenge you face with SEO is that the copy that the search engines like doesn’t usually appeal to prospects. It just doesn’t sound natural or provide compelling sales copy.
PPC – No website modifications are necessary to have a PPC campaign. However, that’s not to say that your campaign can’t be improved by making website modifications. One of the important elements of the quality score algorithm is landing page quality. Landing page quality has to do with the relevance between the keyword, ad copy and the content of the landing page. For example, if your keyword is “apples”, then Google wants to see the word apples in your ad and content on your landing page that’s all about apples and not oranges or fruit.
Building a successful PPC campaign is an on-going process. In almost every case I get to the point with a client where the biggest inhibitor is the website. It might be that it needs customized landing pages that are highly relevant to the keyword and ad copy or the website needs a facelift because it doesn’t sell as effectively as it could. However, these are the very same characteristics that would affect the performance of an SEO campaign.
Market conditions and cost
In some markets it’s very difficult to differentiate yourself in an ad or description line. The result is that users tend to do a lot of shopping, meaning they scan many websites before digging deeper and often return to a site several times during the evaluation phase.
SEO – This has an advantage for SEO because the advertiser is not paying per click. The visitor can click on the listing till their heart’s content and it has no financial consequence to the advertiser. See my article titled The ascension model.
PPC – When the advertiser pays per click, you want a visitor to click on your ad only once and never leave. This is why it’s always a good idea to have a prominent “Bookmark this page” button on your most popular pages.